About this status page
Reference guide — no live monitoring feed. This page does not poll your installation, broker or DualGuard services and does not certify current uptime. Check the application and MT5 for the state of your own setup.
A browser can connect while an MT5 account is still awaiting verification. Similarly, an authorized application does not guarantee that a broker will accept a particular order. Check each layer separately.
Where to look
| Layer | What it tells you | What to check next |
|---|---|---|
| Browser connection | The extension’s connection to the companion software. | Application running, correct browser setup and visible pairing state. |
| Local Bridge | The local path connecting the browser and terminals. | Application status and any Windows or antivirus notification. |
| Master / Receiver verification | Whether the intended account has been recognized. | MT5 sign-in, broker server and the account shown in each terminal. |
| Authorization | Whether required access conditions are satisfied. | Verified activation email, licence state and Receiver entitlement. |
| Order outcome | What happened to a specific instruction. | Application outcome and the actual order or position in every terminal. |
If verification is still waiting
Check that the intended MT5 terminal is open and signed in to the correct account and server. Wait for the application to recognize the account. An account number saved in a form is not proof that MT5 has completed sign-in.
If the state does not change, note the exact message and affected account role, then follow the connection troubleshooting steps.
If an instruction is blocked or has no clear outcome
Read the reported reason before trying again. Required authorization, quotation, spread or connection conditions may need attention. If an instruction might already have reached a terminal, inspect the actual orders and positions before resubmitting.
Access expiry does not automatically close existing broker positions. Existing orders and positions remain under your account and platform control. Do not infer their state from a licence indicator.
Report an availability problem
Send the time and timezone, product version, affected connection layer and exact visible message to DualGuard Support. Include a redacted screenshot where helpful. Do not send credentials or verification codes.